Returns & Exchanges

At MIVI, we strive for perfection in every beat, but if your electronic device isn't meeting your expectations, our hassle-free return policy ensures you can shop with absolute confidence. We offer a 7-day return and replacement window for all functional defects and shipping damages to keep your audio experience seamless.

Return Process

• 1.
  Initiate Request

  Visit our Support portal and enter your Order ID along with your registered email address to begin the return or replacement process.

• 2.
  Quality Verification

  Upload a brief video or clear photographs showing the technical defect or physical damage to help our engineers validate your claim quickly.

• 3.
  Secure Packaging

  Once approved, pack the device in its original box including all accessories like charging cables, extra ear tips, and the user manual.

• 4.
  Pickup and Refund

  Our courier partner will collect the package from your doorstep, and your refund or replacement will be processed within 5-7 business days after inspection.